Common questions
Before you send your inquiry: common questions
How quickly will I get a reply?
Every inquiry is read by a person on our sales and product development team and answered within one business day.
What information should I include in the inquiry?
Target product, target market, estimated order quantity and your customization requirements. The form asks for all four, plus any certifications you need. The more of these you provide, the more specific the first reply can be.
Who actually makes the product?
Oral care is produced with our oral care manufacturing partners. Grooming and hair styling come from audited partner factories that we select, test and manage. Sourcing, product development, quality control and export are handled by one team in Jinhua.
Can I send spec sheets, drawings or packaging artwork?
Yes. Submit the form first, then email the files to bai@ryvocare.com quoting your company name, and we will match the files to your inquiry.
Is the first reply a price or an engineering read?
Where a model already fits your market and configuration we reply with terms. Where a change is involved, we confirm what is possible on the actual platform before putting a price against it, rather than quoting a number that cannot be delivered.
What are the MOQ and lead times?
MOQ is 500–1,000 pcs for standard programs, depending on model and configuration. Sample lead time is 7–15 days from artwork confirmation and production is 30–45 days after sample approval. Your quotation confirms the exact figures for the model you choose.